Cancellation and Refund Policy

1. Introduction

This Cancellation and Refund Policy applies to services provided by BTWENTYNINEMEDIA LLP, operating under the brand name The Ads and Funnels through theadsandfunnels.com.

This policy outlines the terms governing payments, service cancellations, and refund requests for our marketing, consulting, growth strategy, and Done-With-You services, including IN60.

2. Payment Terms

Payment terms will be specified in the relevant proposal, invoice, or written service agreement.

Unless otherwise agreed in writing, payment must be received before work begins or services commence.

For recurring services, retainers, or milestone-based engagements, the applicable payment schedule and due dates will be communicated in the relevant agreement.

Advertising expenditure paid directly to third-party platforms is separate from our service fees unless expressly stated otherwise.

3. Refund Policy

Payments for services provided by BTWENTYNINEMEDIA LLP are generally non-refundable once work has commenced, to the extent permitted by applicable law and the terms of the relevant service agreement.

This is because our services may involve advance planning, strategy development, resource allocation, account audits, research, campaign preparation, and other work performed specifically for each client.

Payment does not guarantee any particular business outcome, revenue, profit, advertising return, or marketing performance.

Nothing in this policy excludes any refund or other remedy that is required by applicable law or expressly agreed upon in writing.

4. Service Cancellation

If you wish to cancel a service, you must notify BTWENTYNINEMEDIA LLP in writing using the contact details provided below.

Cancellation terms, including notice periods, outstanding payments, and the effective cancellation date, will be governed by the applicable proposal or written service agreement.

Where no separate cancellation terms have been agreed, we will review the request based on the work completed, resources committed, and obligations already incurred.

Any refund or credit for unused services will be assessed in accordance with the applicable agreement and law. Where appropriate, we may offer a credit toward future services, but this is not guaranteed.

5. Exceptions and Special Circumstances

BTWENTYNINEMEDIA LLP may consider exceptions to this policy in appropriate circumstances.

Any exception, refund, or service credit will be assessed individually, taking into account the relevant agreement, work completed, circumstances of the request, and applicable legal requirements.

Any approved exception will be communicated in writing.

6. How to Request a Cancellation

To request a cancellation or discuss a refund, please contact us with your name, business name, relevant service, payment details or invoice reference, and reason for the request.

7. Policy Updates

BTWENTYNINEMEDIA LLP may update this policy from time to time. Any revisions will be published on this page with an updated date.

The terms of an existing written service agreement will continue to apply where relevant, subject to applicable law.

9. Acknowledgement

By purchasing or engaging our services, you acknowledge that you have read and understood this Cancellation and Refund Policy and the applicable terms of your service agreement.